We hand-deliver ourselves. We can guarantee we'll treat the product and our customers as you deserve. So, if you have a complaint, please don't hesitate to contact us.

Due to logistics costs and to provide the best price for our service, we offer ONLY Friday deliveries. To ensure delivery within the same week, all orders must be placed by Wednesday at 11:45 pm at the latest.

If you spend more than $100, we will deliver it for FREE anywhere in the great Orlando Area.

Carnez does not accept returns or exchanges because our items are perishable. However, if the product is damaged in transit, kindly contact us at contact@carnez.net so we can investigate the situation and the unsatisfactory process you experienced. Please make sure you submit photos to help us understand the issue no longer than 24 hours after receiving the order.

At Carnez, we are committed to delivering the best for our customers. Your feedback is invaluable in helping us identify areas for improvement. If we have fallen short of your expectations, we want to know so we can make it right.

Carnez does not guarantee the arrival of your frozen product. However, we do our best to ensure it arrives in the best condition possible by combining dry ice and frozen gel packs.Even though we are NOT responsible for damage in transit caused by third parties, we will do our best to satisfy you.

Carnez does not guarantee the arrival of your frozen product. However, we do our best to ensure it arrives in the best condition possible by combining dry ice and frozen gel packs. Even though we are NOT responsible for damage in transit caused by third parties, we will do our best to satisfy you.