We hand-deliver through a third party with whom we trust our product. That being said, we can't guarantee they will treat the product and our customers the way they deserve it. So, if you have a complaint, please don't hesitate to contact us.

We offer same-day delivery, depending on your location and when you place your order. Upon your checkout, you will be shown the options and prices available at your delivery address.

If you spend more than $100, we will deliver it for FREE anywhere in the great Orlando Area.

Carnez does not accept returns or exchanges because our items are perishable. However, if the product is damaged in transit, kindly contact us at contact@carnez.net so we can investigate the situation and the unsatisfactory process you experienced. Please make sure you submit photos to help us understand the issue no longer than 24 hours after receiving the order.

At Carnez, we are committed to delivering the best for our customers. Your feedback is invaluable in helping us identify areas for improvement. If we have fallen short of your expectations, we want to know so we can make it right.

Carnez does not guarantee the arrival of your frozen product. However, we do our best to ensure it arrives in the best condition possible by combining dry ice and frozen gel packs.Even though we are NOT responsible for damage in transit caused by third parties, we will do our best to satisfy you.

Carnez does not guarantee the arrival of your frozen product. However, we do our best to ensure it arrives in the best condition possible by combining dry ice and frozen gel packs. Even though we are NOT responsible for damage in transit caused by third parties, we will do our best to satisfy you.