We hand-deliver through a third party with whom we trust our product. That being said, we can't guarantee they will treat the product and our customers the way they deserve it. So, if you have a complaint, please don't hesitate to contact us.

We offer same-day delivery, depending on your location and when you place your order. Upon your checkout, you will be shown the options and prices available at your delivery address.

We ship the best we can! We are a small company and do our best to make our service available to everyone. We invest in how we ship our goods to ensure they reach your doorstep securely, and we aim to provide only the best American meats to our consumers. Our delivery packaging includes dry ice, a cooler, frozen gel packs, and a strong box. The costs add up, and, as a small independent company, we still need to receive the perks courier companies give to larger companies.

We offer the following shipping options, all with UPS, and rates depend on your location:

Florida Shipping:

• Free Shipping (Orders $150+)
• UPS 2nd Day Air®
• UPS Next Day Air®
• UPS Next Day Air® Early
• UPS® Ground
• UPS® Ground Saver
• UPS® Standard

Non-Florida States:

• Free Free Shipping (Orders $200+)
• UPS 2nd Day Air®
• UPS Next Day Air Saver®
• UPS Next Day Air®
• UPS Next Day Air® Early

Carnez does not accept returns or exchanges because our items are perishable. However, if the product is damaged in transit, kindly contact us at contact@carnez.net so we can investigate the situation and the unsatisfactory process you experienced. Please make sure you submit photos to help us understand the issue no longer than 24 hours after receiving the order.

At Carnez, we are committed to delivering the best for our customers. Your feedback is invaluable in helping us identify areas for improvement. If we have fallen short of your expectations, we want to know so we can make it right.

Carnez does not guarantee the arrival of your frozen product. However, we do our best to ensure it arrives in the best condition possible by combining dry ice and frozen gel packs.Even though we are NOT responsible for damage in transit caused by third parties, we will do our best to satisfy you.

Carnez does not guarantee the arrival of your frozen product. However, we do our best to ensure it arrives in the best condition possible by combining dry ice and frozen gel packs. Even though we are NOT responsible for damage in transit caused by third parties, we will do our best to satisfy you.