CARNEZ / FAQ
Questions, answered simply.
Everything you need to know about ordering, local delivery, custom cuts and order issues.
Do I need to place a minimum order?+
No. You can order any amount you need. Orders of $100 or more qualify for free local delivery in eligible Greater Orlando delivery areas.
When does Carnez deliver?+
Place your order anytime and allow approximately 2 days for order fulfillment. Express delivery may be available in select areas when you need your order sooner.
Where does Carnez deliver?+
We serve eligible areas throughout Greater Orlando, including Clermont, Orlando, Windermere and surrounding communities. Delivery availability is confirmed during checkout.
How is my order delivered?+
Local orders are carefully packed and hand-delivered so your meat arrives cold, protected and ready for your refrigerator, freezer or grill.
Can I request a specific cut, size or quantity?+
Yes. Carnez offers personal butcher service. Contact us at info@carnez.net or WhatsApp (352) 833-3073 and tell us what you need.
Do you offer meat for asado, churrasco and grilling?+
Yes. We carry premium grilling cuts including Picanha, Entrecôte Ribeye, Outside Skirt / Entraña, Flap Steak / Vacío, sausages and other specialty cuts.
Can I return or exchange meat?+
Because our products are perishable, Carnez does not accept standard returns or exchanges. If an item arrives damaged, incorrect or in unsatisfactory condition, contact us within 24 hours of delivery at info@carnez.net and include photos so we can review the issue.
What if I have a question before ordering?+
Call or WhatsApp us at (352) 833-3073 or email info@carnez.net. We are happy to help.